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Questions are part
of good healthcare.
FREQUENTLY ASKED QUESTIONS
Whether you're considering membership or preparing for your first visit, we want you to feel informed and confident about your care.
Direct Primary Care (DPC) is a membership-based approach to primary healthcare. Instead of billing insurance for your membership services, you pay a simple monthly fee directly to HealthBridge for access to personalized primary care.The model allows us to focus on what matters most—building meaningful relationships with our patients and providing accessible, patient-centered care.
No. Direct Primary Care membership is not health insurance and does not replace health insurance coverage.Your HealthBridge membership covers the primary care services included in your membership. Insurance may still be used for eligible healthcare services received outside of HealthBridge.
HealthBridge membership includes:Same or next-day schedulingLonger visits, typically 35–50 minutesTelehealth visitsPreventive and wellness visitsChronic disease managementDirect communication with your providerTransparent pricingWhole-person, relationship-centered careAdditional services may be available at discounted member pricing.
Yes. HealthBridge offers membership options for individuals and families. Visit our Membership page to explore current membership options and pricing.
Yes. There is a one-time $25 enrollment and welcome fee for individual membership.Employer memberships have a $35 enrollment fee per employee.
Cancellation Terms: Flexible Cancellation: You may cancel your membership at any time. Effective Date: Cancellations take effect at the end of the current billing month. No Refunds: We do not offer refunds or pro-rated credits for unused days or services remaining in the billing cycle.
YOUR CARE
HealthBridge membership allows for longer, less-rushed appointments. Member visits are typically 35–50 minutes, giving you and your provider more time to discuss your concerns, goals, treatment plan, and overall wellness.
HealthBridge is built around relationship-centered care. Our goal is to create meaningful, ongoing relationships between patients and their healthcare providers rather than treating each visit as an isolated appointment.
Stay connected between visits. Enjoy direct, confidential messaging through our secure patient portal for non-urgent questions, follow-ups, and convenient updates.
Yes. Telehealth visits are included as part of HealthBridge Direct Primary Care membership, allowing members to receive care conveniently when an in-person visit may not be necessary.
Yes. HealthBridge offers same or next-day scheduling for members based on appointment availability.
Your HealthBridge provider can help coordinate your care when services outside of the clinic are needed.HealthBridge DPC membership does not replace health insurance, and your existing insurance coverage may still be used for eligible services received outside of HealthBridge according to your individual plan.
SERVICES
Yes. HealthBridge provides DOT physicals for individuals who need required examinations to help keep them safely on the road.
Yes. HealthBridge offers point-of-care and select laboratory testing. Members may also have access to discounted pricing on certain laboratory services.
Yes. HealthBridge provides personalized weight-management care designed to support your individual health and wellness goals.
Yes. HealthBridge offers compassionate women's healthcare designed to support women through different stages of life.
Some HealthBridge services are available to both members and non-members.Contact our team or visit the Services page to learn which services are available without a Direct Primary Care membership.
Yes. HealthBridge offers Direct Primary Care membership options specifically for employers who want to provide accessible, relationship-centered healthcare for their teams.Employer membership includes unlimited in-person and telehealth visits, same or next-day appointments, point-of-care testing, in-office injections, and discounted pricing on imaging and medications.LEARN ABOUT EMPLOYER MEMBERSHIP →
INSURANCE & PAYMENT
No. Insurance is not required to become a HealthBridge Direct Primary Care member.Membership fees are paid directly to HealthBridge rather than billed through an insurance company.
HealthBridge does not accept or bill Medicare or Medicaid for Direct Primary Care membership services.Patients with Medicare may still become HealthBridge members and pay their membership fee directly to the clinic.Your DPC membership does not replace Medicare or Medicaid, and your existing coverage may still be used for eligible services received outside of HealthBridge according to your plan.
No. HealthBridge does not submit insurance claims for Direct Primary Care membership services.Your membership fee is paid directly to HealthBridge.
Yes. DPC membership does not replace your health insurance.Your Medicare or private insurance coverage may still be used for eligible healthcare services received outside of HealthBridge according to the terms of your individual plan.
Not necessarily. HealthBridge members may receive discounted pricing on certain labs, imaging, and medications.Pricing and availability may vary depending on the service needed.
APPOINTMENTS
Choose the HealthBridge membership option that best fits your needs and complete the enrollment process to get started.
New Members: Fill out our online interest form or Call/Text Our Office directly, A team member will call you to get you set up. Existing Members: Book online via the Patient Portal or Call/Text Our Office directly.
Preparing for Your First Visit To ensure a seamless and thorough first appointment, please bring the following items with you:• Photo ID• Current Medications & Supplements (list or actual bottles) • Recent Medical Records or Lab Results • Questions & Health Goals for your provider
3103 Breckenridge Ln, Suite 2Louisville, Ky 40220
Phone: 502-417-9903Email: info@healthbridgeclinic.com
Still have questions?
We're here to help.
Choosing the right healthcare experience matters. If you don't see your question answered here, reach out to the HealthBridge team.
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